S-NET Communications Introduces AI-Based Omni-Channel Customer Experience Solution to Help Businesses Engage with Customers with Fewer Resources

Chicago, August 1, 2022–(BUSINESS WIRE)–S-NET Communications, a leader in cloud-based business communications and networking services, today announced the launch of S-NET Engage, a comprehensive, multi-process contact center solution that helps companies deliver seamless seamless, automated and personalized customer experience journeys across channels, including voice, SMS, email, web chat, fax and Facebook, with additional channels planned for later this year.

In a market where customer service is the number one driver of brand loyalty, seamless, multi-channel customer communication has gone from appreciated to highly desired. But as many businesses continue to struggle with talent shortages, meeting rising customer expectations is more challenging than ever. S-NET Engage Contact Center enables businesses of all sizes to deliver simplified and personalized customer experiences using best-in-class artificial intelligence to create automated, scalable customer journeys and reduce the burden on customer service staff.

“The advanced artificial intelligence that big companies use to optimize every customer interaction has greatly shaped customer expectations,” said S-NET CEO Alex Fayn. “Today’s customers expect the same personalized service from every brand, They want businesses to be able to meet them through their preferred communication channel. Omnichannel contact center solutions powered by leading artificial intelligence provide organizations large and small with the same enterprise-grade tools for solution-focused customer service , whether they have a large call center or just a few customer service representatives on the team.”

S-NET Engage provides productivity solutions and a conversational platform that streamlines the customer experience through self-service solutions, field agent engagement, inter-agent collaboration tools, and business process automation to dramatically improve an organization’s customer satisfaction. Additionally, its advanced AI engine and sentiment analysis capabilities enable organizations to automate the customer journey and intelligently connect each customer to a virtual or live agent with the best skills, experience and capabilities to handle their case. With a 360-degree view of each customer, S-NET Engage enables customer service teams to personalize each customer touchpoint across all channels.

S-NET Engage also simplifies workload management within customer service teams with unified queues, customer history and advanced reporting. With AI-driven self-service solutions and automation, it can reduce support time, increase agent productivity, and elevate customer service teams, enabling organizations to increase customer loyalty and reduce churn.

Learn more about S-NET Engage at https://www.snetconnect.com/services/s-net-engage/.

About S-NET Communication

Founded in 2006 by industry veterans Alex Fayn and Eugene Likhovid, S-NET Communications has grown from a regional telecommunications provider to serving thousands of businesses across the country. Large enough to provide robust, state-of-the-art cloud communications and networking solutions, but small enough to provide personalized customer support to each customer, S-NET continues to maintain a 99 percent customer retention rate. Business services include Unified Communications as a Service (UCaaS), Contact Center as a Service (CCaaS), Secure SD-WAN, Unified Threat Management, Managed IT Services, and more. For more information, visit https://www.snetconnect.com/.

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Ildiko Balog

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